Serving all of
190 Foss Creek Cr , Suite K
Healdsburg, CA 95448
Moving & Storage Frequently Asked Questions
WHY SHOULD I HIRE A PROFFESSIONAL MOVER?
A professional mover will be licensed and registered with the California Public Utilities Commission, which is the governing entity for the entire California moving and storage industry. Any professional moving company must comply with the laws set forth by the C.P.U.C., making them a credible and trusted source of service. Also, look for movers who belong to the BBB (Better Business Bureau), AMSA (American Moving and Storage Association), and the CMSA (California Moving and Storage Association).
CAN YOU TELL ME HOW MUCH MY MOVE WILL COST OVER THE PHONE?
We can give rates and set up moves over the phone or online, but we cannot give estimates this way. There are too many variances from move to move to rely on a basic description. Factors, such as volume, amount of dismantling/reassembling, access, etc. can adjust the cost of a move substantially. Being unprepared for a move can be the biggest mistake anyone can make.
DO I NEED AN ESTIMATE?
Estimates are not required for your move, but will give you a cost figure for your individual move. It will also benefit both the mover and you in being properly equipped for the task at hand. Estimates are free and we try hard to make your experience as non intrusive and stress free as possible. Getting estimates from potential movers will give you a strong impression of the people you are trusting to handle your worldly possessions. Never accept or abide by an estimate given over the phone or online. It is impossible to factor all variables of a move without physical inspection.
HOW DO I FIND OUT IF A MOVER IS REGISTERED AND LISCENCED?
You can obtain information about a potential mover by visiting the C.P.U.C. website or by calling them at 1-800-877-8867.
Any licensed moving company must have their C.P.U.C. number and license number clearly posted on their transportation vehicles, stationary, shipping documents and related forms as well as on any printed advertising material.
WHAT TYPE OF MOVING SERVICES DO YOU PROVIDE?
We can provide any type of moving service requested. We can move you anywhere in the world. There is no move too large or too small for us to accommodate. We offer packing / unpacking services, crating services, local moving services, long distance moving services, on-site moving services, office / industrial moving services, shipping receiving services, private climate controlled storage services, and even dumping service.
Our newest service to the community is our “Green spot” program. We are now affiliates of ASL. ASL is an in-state electronics dismantler and recycler. Please refer to the ASL Recycling website for more details. We are non profit with this service. All proceeds go to the Special Olympics and to CMSA student scholarship programs.
WHY SHOULD I CHOOSE TO STORE MY HOUSEHOLD GOODS WITH REDWOOD?
You have many options in regards to storage. It’s up to you to decide what will work best for you. Our storage facility is state of the art. We utilize climate controlled, private storage. All household goods are inventoried and stored in wooden vaults (5’x7’x7’ in size). We provide all necessary protection for articles stored in the vaults. We do not allow customers to load their own vaults, this means you can trust that anything in our warehouse is safe and inspected. Our facility is secured by Bay Alarm, with security cameras in place. Delivery of your household goods is just a phone call away. Please feel free to drop by during normal business hours (8am-5pm Mon.-Fri. closed for lunch from 12-1) for a tour of our facility. (190 Foss Creek Circle Ste. K, Healdsburg, Ca. 95448)
HOW IS MY PROPERTY PROTECTED?
For your household goods, we provide the industry standard valuation protection at no additional cost with your move. This is $.60 per pound, per article, coverage. We also have additional coverage available to you. We offer “Actual cash value,” and “Full replacement value,” valuation. Our sales consultants or crew leaders can help you in deciding what type of valuation is right for you.
For your home and perimeter property, we resume 100% liability for damage.
HOW CAN I SAVE MONEY WHEN HIRING A MOVER?
The best way to cut down costs for a local move is to reduce the amount of time required to complete your move. The key element to a safe and cost efficient move is organization. Having everything packed up and ready to go is very important. A step further would be to dismantle beds, dresser mirrors, etc. before the movers arrive. Even beyond that, some customers opt to move small items and boxes themselves, having a mover only move large items that they cannot handle. Another suggestion is to be available to your movers. Being able to answer questions, or direct in the placement of furniture at your new home will also help move things along.
HOW DO I PAY FOR MY MOVE?
Local moves are charged by the hour. Long distance moves (anything over 100 miles from origin to destination) are charged by the weight. Packing services are charged by time and materials.
All moves are C.O.D. We do not require a deposit or advance payment for your move. All charges are based on services provided, so it is impossible to determine exact costs until services are rendered.
We accept personal check, cash, money order, cashier’s check, and credit card (please note, we require a 3% convenience fee for paying with credit card).